Your suite will be ready for you from 3 pm on the day of arrival. Please vacate the suite by 11 am on the day of departure.
Our bank details for international transfers:
Sparkasse St. Martin in Passeier
Account number 250.000
IBAN IT 23 D060 4558 8400 0000 0250 000
BIC-SWIFT CRBZIT2B031
Prices are updated daily on our website with best-price guarantee. Prices vary depending on the season, length of stay and current capacity. For you, this means that the earlier you book, the cheaper it is!
Without room, bookable on request only and in combination with breakfast (€145 per person) or dinner (€175 per person).
There is a surcharge for single use of a suite, on average 1.5 to 1.9 times the daily rate.
You’re also welcome to invite friends to the Andreus Resorts by prior arrangement! We charge €40 for the breakfast buffet, €65 for dinner and €105 for sauna and swimming including towels and bathrobe (day spa).
Changing rooms and lockers are available.
We also accept credit cards (except Diners Club). Please speak to your bank to check availability abroad. The hotel bill must be settled by no later than the point of departure.
Children’s prices apply to children staying in a room with two full-paying adults.
The local tax is €3.80 per person per night. Children under the age of 14 are exempt.
Loyalty bonus, discount for cash payment, early booking voucher will only be deducted upon check-out at the hotel.
We recommend that you take out travel cancellation insurance. This can also be taken out directly through us. Costs: 5% of the accommodation price. Cancellation insurance can only be taken out at the time of booking or within five days (from the date of booking). Travel cancellation insurance applies in the event of illness or death of the insured person or their relatives.
Reservations and cancellations are only valid upon receipt of your written order and a subsequent confirmation from us. Please understand that it is possible to book room categories, but not specific table and room numbers or floors. The bill must be settled on departure. You can pay in cash or by debit or credit card. We grant our guests a discount of 1% for cash payment – on the amount paid in cash on site.
We make sure that couples and families with small children are catered for separately in different restaurants as far as possible. We do our best to honour table requests, but cannot always confirm them.
- Up to six weeks before arrival: no costs
- Six to four weeks before arrival: 20% of the room rate
- Four weeks to four days before arrival: 70% of the room rate
- Up to three nights before arrival and in case of early departure: 100% of the room rate
Room cancellations are only valid if made in writing. The cancellation costs also apply if the rooms are subsequently filled for part or all of the period. Cancellation fees will also be charged if you change your booking.
We welcome dogs.
€30 per night (without food) and, if required, €40 for final cleaning. There are a few things to bear in mind to ensure that you and your four-legged friend have a relaxing and restful stay, so we’d like to tell you about our animal services and our house rules!
Leads
We ask you to keep your dog on a lead throughout the entire hotel area to avoid run-ins with other dogs and to avoid disturbing other guests.
Dog service at the reception. Whether you need an excursion destination, walking route or an appointment with the groomer or dog sitter – we’ll be happy to help you.
Hotel rooms
We’ve prepared a dog blanket for your pet in your hotel room, which you’re welcome to take home with you as a small gift. You’ll also find a water and food bowl, which are property of the hotel and not intended to be taken away. We ask for your understanding that any damage to furniture, doors, carpets etc. caused by your dog will be charged. If you leave your dog alone in the room – please use the “NO” sign. This means that none of our employees will enter the room. (The room will also not be cleaned if your dog is alone in the room).
Restaurant area
Please understand that dogs are not permitted in the general restaurant area.
Tip: By prior arrangement, you can take your dog with you for breakfast and dinner in Finki’s Stube at the Golf Lodge or in the lounge of the Hotel Sonnenalm (subject to availability).
Wellness area
For hygiene reasons, dogs are not permitted anywhere in the wellness area (pool and sauna area) or on the sunbathing lawns.
On the hotel grounds
In general, we ask you to ensure that the hotel grounds are kept clean and to remove any soiling immediately. You can use the free poop bags available in the underground carpark and around the hotel. Please understand that dogs must be kept on a lead and not left unattended.
Dog play area
The Passerdammweg starts directly from the hotel, where there is a large meadow and an ideal dog-walking path. Here your four-legged friend can let off steam, run and play.
On the golf course
Dogs on a lead are allowed on the Passeier.Meran golf course.
If you only book bed and breakfast, €15 per person per day will be deducted from the daily rate.
We accept no liability for left or forgotten items. If we find left or forgotten items, we will be happy to send them back to you at cost price.
We recommend that you book your wellness treatments before your arrival so that we can accommodate your preferred times.
